www.tosc.it

General Terms and Conditions - Version October 2024

These General Terms and Conditions of Contract (GTC) are rendered for T.O.S.C. TicketOne Sistemi Culturali S.r.l., a company subject to the direction and coordination of TicketOne S.p.A. (hereinafter, "TicketOne"), with registered office in Rome (RM), via Giovanni Giolitti n. 287, CF and PIVA: 05185361002, website www.tosc.it (hereinafter, "Site").

These GTC regulate the sale - on behalf of the event organizer - of admission tickets for national and international performing arts and/or cultural entertainment events through T.O.S.C.'s website www.tosc.it operated by TicketOne.

Please be advised that the registration and purchase of admission tickets on the website is regulated by TicketOne, as it is the one managing the T.O.S.C. website, according to its own General Terms and Conditions (GTC) available at the following page www.ticketone.it/help/terms/.

Personal data provided by the user when registering the account and purchasing admission tickets will be processed by TicketOne as the Personal Data Processor. Please refer to the page www.ticketone.it/help/data-protection/ about the Privacy Policy on personal data processing carried out by TicketOne.

Except in the case of fraud or gross negligence, TOSC shall not be liable for expenses and damages, direct or indirect, of any nature whatsoever, suffered by the customer in connection with the sale of tickets.

TOSC reserves the right to withdraw, modify, suspend or discontinue any function or service rendered by it in connection with the sale of Admission Securities, where necessary or appropriate for technical and/or organisational reasons, without prejudice to the performance of any Contract already concluded.

These GTCs may be amended at any time. Any changes will be in force from the moment they are published on the Site in the "Terms and Conditions of Purchase" section in the footer of each page of the Site. Users are therefore invited to access the Site regularly and to consult the most up-to-date version of the GTC before making any purchase.

1. Availability of Admission Tickets

With regard to Admission Tickets that can be purchased through the Website, TOSC points out and the user acknowledges and recognises that, in relation to certain types of Event, such as, for example, Music Events:

a) the package of Entrance Tickets that can be purchased through the Website (so-called allotment) is entirely determined by the Organiser who establishes the number, price and type of Entrance Tickets to be sold on the Website, also establishing whether the number of tickets that can be purchased by users on the Website through their account is unlimited or whether there is a maximum number of tickets that can be purchased per account and, if so, indicating such number;

b) the allotment can also undergo some recharges in consideration of the further availability of the Tickets that the Promoter will communicate to TOSC;

c) the Promoter, at his discretion, may also ask TOSC to offer for sale a certain number of Entrance Tickets (of the type and at the price indicated by the Promoter) to some predetermined clusters of users (e.g.: members of the fan club or of the artist's official website; holders of a specific credit card) at an earlier date (e.g.: one day before) or even simultaneously with respect to the date of opening of the sales to all those who do not belong to this category; the circumstance may be advertised by the Promoter;

d) it is not possible to purchase Admission Tickets in correspondence with the category of which, on the page that the user accesses once the date of the Event has been chosen, the wording "Not available" appears;

e) Entrance Tickets for which category, on the page which the user accesses once the date of the Event has been selected, the wording "Not available" does not appear may be inserted in the shopping cart, by pressing the "Tickets" button, but may be purchased only if the condition as per letter i) below is verified

f) a plurality of users may attempt to purchase the same category of Admission Tickets in relation to the same Event ("Same Admission Ticket") at the same time;

g) pressing the "Tickets" button generates a request to the TOSC server ("Server");

h) all requests to the Server generated by pressing the "Tickets" button and related to the Same Ticket are processed in chronological order, according to the time of arrival of the request to the Server;

i) the purchase of the category of Admission Titles selected by the user, by pressing the "Tickets" button, can take place only if, at the time when the request generated by pressing the "Tickets" button reaches the server, the category of Admission Titles requested is still available, taking into account the actions performed by other users whose request for the same category of Admission Titles reached the server before the user's one

j) the fact that, within the same allotment, a category of Admission Titles initially displayed by the user as "Not available" is subsequently displayed by the user as put in the cart, by pressing the relative button, depends on the actions of the users who have put the same Admission Titles in the cart and have not completed the purchase (e.g., for voluntary abandonment of the cart or expiration of the maximum time to finalize the purchase, during which the Entitlement is reserved to the user who has placed it in the cart, or transaction failed); in this case, in fact, the system will put back on sale the Entitlement for which the purchase process has not been completed, according to the rules outlined above.

2. Information on Admission Tickets

2.1 The categories of Admission Tickets relating to each Event and/or each date of the Event are described on the "Tickets" page for each Event. Where applicable, the selection of the seat, within the desired category, can be made either through the function "Buy through Best Seat" or through the function "Buy through Choice in Plan". In the first case, the user chooses the category and the number of seats desired and the Server assigns to the user the seats that, at the moment of the request, and within the reserved TOSC allotment, are the best among the ones available in the selected category. In the second case, the user visualizes the map of the Event Venue and chooses himself, directly, among the seats indicated as available on the map, those he wants to select. The specific Entrance Ticket or the specific Entrance Tickets that the user will insert in the shopping cart and eventually purchase, by pressing the relevant buttons, will then be those resulting from the mechanisms illustrated above of assignment or selection. All information on the specific Entrance Tickets assigned and/or selected (e.g.: sector; block; row; seat number) are provided to the user immediately after the assignment and/or selection, throughout the purchase process and, in particular, in the order summary as well as in case of conclusion of the Contract, in the order confirmation. The user, at any time, before the conclusion of the Contract, can, in any case, change the seats he has been assigned or selected.

2.2 TOSC, being neither an exclusive distribution network nor the subject managing sales decisions related to a specific Event, is not responsible for the type of seats put on sale by the Promoter and therefore cannot guarantee that the Admission Tickets that can be purchased through the Site represent, for each type, the best available at the time of purchase by the Customer or that better seats are not put on sale by the Promoter at a later time.

2.3 TOSC, for certain events and/or venues, provides consumers with the opportunity to purchase accessory products and/or services (i.e. parking tickets, merchandising, etc.) on the Website, either along with the purchase of Tickets or at a later date, but in any case until availability. At the time of purchase, the consumer, where applicable, can read the "Terms and Conditions of Purchase" of the company responsible for the products and/or accessory services, which regulate the buying and selling relationship with the same and relieve TicketOne of all responsibility.

2.4 If, due to misunderstanding or other inconvenience, the price listed on the Site is erroneously lower than the correct sale price, TOSC may cancel the order and/or contact the Customer to offer him/her the opportunity to place the same order at the correct price.

3. Exclusion of the right to withdraw from the Contract

TOSC informs the Client that, since the Contract has as its object the supply of services related to free time that the Promoter undertakes to provide on a specific date, to the Contract, according to art. 59, I paragraph, letter n) of the Consumer Code, the right of withdrawal provided for in art. 52 of the Consumer Code does not apply. The Customer will therefore not be able to exercise such right in relation to the purchase of the Entrance Tickets.

4. Differences between Input Securities received and those purchased

Without prejudice to what is provided for in the previous articles, in all cases of difference of the Entrance Tickets compared to those purchased, the Client may contact TOSC at the addresses indicated in art. 19 below. TOSC will reply to the request at the latest within 15 working days from receipt of the same and, in any case, in time to allow the Client to participate in the Event.

Finally, we would like to inform you that you can view the previous policy at the following link: